If ready for pickup, you can collect your device on March 15 or 16 between 12:00 p.m. If your device is ready for pick up or is awaiting parts, a Team Member will contact you with details. When can I get it back?Ī: We are working to complete all repairs. *Exclusions: Contracted iPhones (US, CA, JP, AU) Carrier financing (US only) Trade-in devices (value of device can be given in form of gift card) Q: My device is at an Apple Store for repair. We’ll accept your return up to 14 days after we reopen.* Q: I want to return a product I recently purchased but the 14-day return period will end before March 28-what should I do?Ī: Don’t worry. Please check for the latest on Store Operating hours. When will it reopen?Ī: Out of concern for the safety of our customers and employees, Apple has closed all retail stores outside of Greater China through March 27. and 5:00 p.m.Īpple highlights you can check the status of your repair at and Apple staff will be calling to alert customers will be calling customers when devices are ready.Īpple is currently planning to reopen its stores on March 28th but the closures could extend past then… time will tell.Īlong with store closures, Apple is allowing Apple Card customers to skip their March payments without interest. With stores already closed, Apple has also shared on the new FAQ page (via MacRumors) about when you can pick up devices that were in for repair, which for now will be today, March 16th between 12:00 p.m.
Can i bring my mac mini to the apple store for repair? how to#
The decision went into effect immediately and now the company shared how to go about getting devices back that are in for repair, an extended return policy, and more on a new FAQ page.Īpple is pausing the countdown clock on returns and exchanges and will give customers two weeks after stores open to take care of them. Last Friday, March 14th, Apple made the proactive decision to close all of its retail stores outside of China in light of the COVID-19/coronavirus outbreak.
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